General Information

Concrete Dreamz is an independent streetwear clothing brand based in Cyprus. The following terms apply to all visitors, users, and customers of our site.

Eligibility

By using this site, you confirm that you are at least 18 years old or have parental permission to make a purchase.
You also agree to provide accurate, up-to-date, and complete information when creating an order or contacting us.

Products and Pricing

• All prices are listed in [USD], inclusive or exclusive of VAT where applicable.

• Prices and availability are subject to change without notice.

• We reserve the right to modify or discontinue products at any time.

• Product images shown on the site are for reference only; slight variations in color or texture may occur due to screen differences or manufacturing adjustments.

Orders and Payments

• When you place an order, you agree to provide accurate billing, shipping, and contact details.

• Orders are not confirmed until full payment is received.

• We accept payments via [list accepted payment methods – PayPal, Visa, Mastercard, etc.].

• Once an order is placed, you will receive an email confirmation.

• We reserve the right to cancel or refuse any order suspected of fraud, unauthorized activity, or misuse.

Shipping and Delivery

• We offer worldwide shipping from our fulfillment centers in Cyprus.

• Delivery times vary depending on destination and carrier.

• We are not responsible for delays caused by customs, couriers, or factors beyond our control.

• Shipping costs and estimated delivery times will be displayed during checkout.

• Once shipped, ownership of the products passes to you.

Intellectual Property & Copyright

• All content on this website — including logos, graphics, designs, images, videos, text, and product names — are the exclusive property of Concrete Dreamz and protected by copyright, trademark, and intellectual property laws.

• You may not copy, reproduce, distribute, or use our materials or brand assets without prior written consent.

• Unauthorized use of our content or designs (including replicas or resale of our branded products without permission) may result in legal action.

Limitation of Liability

• Concrete Dreamz is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

• We make no warranties that our website will always be available, error-free, or virus-free.

• You assume full responsibility for your use of our products and website.

Privacy & Data Protection

We respect your privacy and handle all customer information according to our policy.

We will never sell, share, or misuse your personal data.

Payment details are securely processed by third-party providers (e.g., PayPal, Stripe) and are not stored on our servers. The following Privacy Policy explains how we collect, use, and protect your information when you visit our website.

1. Information We Collect

We collect personal information you provide directly to us when:

• You make a purchase or create an order

• Subscribe to our newsletter

• Contact us via email or social media

• Participate in promotions or giveaways

The information we may collect includes:

• Full name

• Shipping and billing address

• Email address and phone number

• Payment details (processed securely through third-party providers)

• IP address and device information (for analytics and security)

2. How We Use Your Information

We use your data to:

• Process and deliver your orders

• Send you order confirmations and updates

• Communicate with you about customer service requests

• Improve our website and product offerings

• Send promotional offers or brand updates (only if you consent)

We do not sell or rent your personal data to third parties.

3. Payment Security

All payments are processed securely through [Stripe, PayPal, etc.].
We do not store or have access to your full credit/debit card details.
Transactions are encrypted using SSL (Secure Socket Layer) technology.

4. Cookies

Our website uses cookies to enhance your browsing experience and analyze site traffic.
You can choose to disable cookies through your browser settings, but some site features may not function properly.

5.Data Retention

We retain your data only as long as necessary for order fulfillment, legal compliance, and customer support.
You may request deletion of your personal information by contacting us at [concrete.dreamz.co@gmail.com].

6.Sharing Your Information

We may share limited data with trusted third parties that help us operate our store, such as:

• Payment processors

• Shipping carriers

• Email marketing platforms
  All partners comply with data protection regulations.

7. Our Rights

If you are located in the EU, you have the right to:

• Access, correct, or delete your personal data

• Withdraw consent for marketing

• Request a copy of your data

To exercise any of these rights, email us at [concrete.dreamz.co@gmail.com].

8. Updates to This Policy

We may update these 8 Policies occasionally. Changes will be posted on this page with a revised date. For privacy-related questions, contact us at: concrete.dreamz.co@gmail.com.

Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the content, security, or practices of those websites. Use them at your own discretion.

Changes to Terms

Concrete Dreamz reserves the right to modify these Terms & Conditions at any time without prior notice, except from the specific 8 listed above.
Updated versions will be posted on this page, and the date will be revised accordingly.

Contact Information

If you have any questions regarding these Terms or any other legal inquiries, please contact us at:
 [Concrete.dreamz.co@gmail.com

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Cyprus.
Any disputes shall be resolved exclusively in the courts of our exclusive jurisdiction of the courts of Cyprus.

Refund & Return Policy

Last updated: [21/10/2025]

1. Returns

We accept returns within [7-14 days] of delivery.
To be eligible for a return:

• The item must be unused, unworn, and in original condition.

• All tags and packaging must be intact.

• Proof of purchase is required.

To start a return, contact us at [concrete.dreamz.co@gmail.com] with your order number and reason for return.
We will provide instructions for shipping your item back.

2. Non-Returnable Items

The following items cannot be returned or exchanged:

• Sale or clearance items

• Limited-edition drops or preorders

• Gift cards

• Personalized/customized products

3. Refunds

Once your return is received and inspected, we’ll notify you of approval or rejection.
If approved, your refund will be processed to your original payment method within [7–14 business days].

Please note:

• Shipping costs are non-refundable unless the item is defective.

• We are not responsible for items lost or damaged during return shipping.

4. Exchanges

If you need a different size or color, contact us within [2 days] of receiving your order.
We’ll arrange an exchange if stock is available; otherwise, you may opt for store credit.

5. Damaged or Faulty Items

If your item arrives damaged or defective, contact us immediately at [concrete.dreamz.co@gmail.com] with photos.
We’ll replace or refund the item at no extra cost.

6. Order Cancellations

Orders may be canceled within [12–24 hours] of purchase if they haven’t been processed or shipped.
Once your order is dispatched, it cannot be canceled.

7. Contact Information

For return or refund inquiries, please reach us at: [concrete.dreamz.co@gmail.com]